Dear colleagues, dear clients,
Today, I'm taking up my pen—or rather, my keyboard—to address you with sincere gratitude and undiminished enthusiasm.
Since the beginnings of My Podologie (already in 2014 😅), our ambition has always been simple yet demanding: to offer you the best. Not good service. Not correct service. No. The best. The one that exceeds your expectations. The one that makes you say: "Wow, they really delivered."
And if I allow myself to be so direct, it's because you confirm it to us every day.
Customer satisfaction that exceeds standards
We know—because you tell us, because you come back, because you talk about us—that our customer service is more than up to par.
📦 An urgent order to deliver?
📞 A specific need for a product you can't find elsewhere?
🛠 A tailor-made solution for your practice?
Our answer, at My Podologie, is almost always yes. And when it's not possible? Then we dig, we insist, we try. And only when all doors are truly closed, do we agree to say no. But never for convenience.
Our mindset: "always more" for podiatrists
What drives us is the passion for your profession. We are not just an online store. We are your partners, your fellow fighters in this somewhat crazy world of liberal healthcare.
👉 We understand you because we come from there.
👉 We anticipate your needs because we live your realities.
👉 And above all, we deeply respect your commitment to your patients.
It’s not over… it’s barely the beginning
We have grown thanks to you. But this is not the time to rest. Quite the opposite: every positive feedback is fuel, every challenge is an opportunity. We still have a thousand ideas to launch, services to create, products to develop… to simplify your life and enhance your practice.
So thank you for your trust, your high standards, your encouragement. Keep challenging us, helping us to improve, forcing us to remain faithful to what makes us different: the fierce desire to always do more, always better, for the podiatrists you are.
And finally…
I'm not afraid to give my number here, because I believe a true partner should be reachable.
If you are a colleague, client, or not yet a client, and you have a need, an idea, an urgency, or just want to chat:
📱 Contact me directly on WhatsApp at +33 6 11 65 35 01.
I will always be happy to respond.
With all my gratitude and commitment,
Quentin Benchetrit
CEO – My Podologie
